Cochrane seeks Community Support Officer

Cochrane seeks Community Support Officer
  • Specifications: Permanent contract
  • Hours: Full time (1.0 FTE)
  • Salary: £30,000
  • Location: Flexible, (anywhere in the world), remote working
  • Application closing date: 20 September 2020 (midnight GMT)

This role is an exciting opportunity to use your communication and problem-solving skills to make a difference in the field of health care research.  

As Community Support Officer you will be joining Cochrane’s Community Support team. We are the first point of contact for the international Cochrane community, providing a timely and coordinated user support service. We resolve queries covering a broad range of areas including Cochrane Account login, Cochrane review software, membership, training, websites, sales and research. Community Support Officers are the day-to-day face of the team, answering the majority of queries and escalating complex enquiries appropriately.

Community Support sits within the People Services department in Cochrane’s Central Executive. The department provides all people-focused services within Cochrane, including inclusive learning programmes, platforms to enable participation in diverse Cochrane activities, human resources, consumer engagement and a wide range of internal and public-facing support services.

We are looking for a self-motivated and highly organised individual who is able to work effectively and collaboratively with a diverse range of contacts across the world.  The successful candidate will also have:

  • Experience in providing excellent user support, including excellent communication skills; a courteous, professional manner; and the ability to provide clear and accurate information to users.
  • Proactive and flexible approach to learning new systems to provide the best possible user support.
  • Experience with software and systems related to user support and communications, such as HappyFox, Jira, SugarCRM and MailChimp.
  • Excellent English-language communication skills (both verbal and written).
  • Experience in communicating technical content, tailoring standard communications to individual requirements, and working with people from a variety of cultural and linguistic backgrounds.
  • Attention to detail to ensure that community members always receive accurate information.
  • Experience in working collaboratively within complex organisations, including diverse and geographically-dispersed staff, collaborator and stakeholder groups across different time zones.
  • Self-motivated and results-oriented, with excellent organisation and time management skills, including the ability to work to deadlines as part of an interdependent team working remotely.
  • Familiarity with and commitment to Cochrane’s mission and values.
  • Openness to continuous professional development and training.

Cochrane is a global, independent network of health practitioners, researchers, patient advocates and others, responding to the challenge of making vast amounts of research evidence useful for informing decisions about health. We do this by synthesizing research findings to produce the best available evidence on what can work, what might harm and where more research is needed. Our work is recognised as the international gold standard for high quality, trusted information.

For further information on the role and how to apply, please click here.  The deadline to receive your application is by 20th September 2020.  The supporting statement should indicate why you are applying for the post, and how far you meet the requirements, using specific examples. Note that we will assess applications as they are received, and therefore may fill the post before the deadline.

  • Deadline for applications: EXTENDED to Thursday 8 October 2020 (12 midnight GMT).
  • Interviews to be held on: Wednesday 14 October 2020 (times to be confirmed).

Monday, September 28, 2020
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