Cochrane seeks new Community Support team - Flexible location

Cochrane seeks new Community Support team - Flexible location

Posts: Community Support Officers and Senior Community Support Officer
Location: Flexible
Specifications: Full time/part time. Multiple positions. Permanent contract (subject to probationary period and location). Secondments welcome.
Closing date for applications: Friday, 8th December 2017


Experienced and friendly support staff are invited to be part of Cochrane’s new Community Support team. This team will present a friendly, supportive and efficient point of contact for the Cochrane community, responding to queries covering a broad range of areas including software (e.g. Archie, RevMan), membership, training, websites, sales, review production and research. The Community Support team are the day-to-day face of the team answering the majority of queries and escalating complex enquiries appropriately.

Cochrane is a global, independent network of health practitioners, researchers, patient advocates and others, responding to the challenge of making vast amounts of research evidence useful for informing decisions about health. We do this by synthesizing research findings to produce the best available evidence on what can work, what might harm and where more research is needed. Our work is recognised as the international gold standard for high quality, trusted information.

This team sits within the Learning and Support department, which strives to provide outstanding, inclusive learning and support programmes that effectively enhance the skills, knowledge and experience of current and potential contributors, enable high quality participation in diverse Cochrane activities, and enable the effective implementation of Cochrane policies and procedures.

Team members will have the opportunity to collaborate in the setup and design of this coordinated service.

The roles

Community Support Officers:
With a commitment to providing excellent support and service to our community, you will act as the act as the first line of contact for support enquiries from the Cochrane community and escalating queries to subject matter experts as required.
Salary: Up to £30,000 dependant on skills and experience.
FTE: Multiple positions up to 1.4 FTE in total.
Position description: Click here

Senior Community Support Officer:
With experience providing support or training to Cochrane contributors, you will act as an expert responder to more complex queries relating to review production, software and methods.
Salary: Up to £35,000 dependant on skills and experience, or negotiable on secondment.
FTE: 0.2 FTE (1 day per week)
Position description: Click here

Accountability and responsibility

These roles will be accountable to the Learning and Support Manager, and responsible for providing high quality support services in collaboration with team members and subject matter experts.

Term of appointment and recruitment process

This position is open to anyone who meets the requirements described above. We welcome flexible working arrangements and applications from candidates wishing to undertake this role as a part-time secondment from their employer. Our main office is in London, UK, but strong applicants in other locations will be considered.

The appointment process will consider the need for all aspects of diversity, including those of gender, age, experience, language and geographical location.

If you would like an informal discussion about the post, please in the first instance contact Chris Watts, Learning and Support Manager at to arrange a conversation

To apply, please send a cover letter addressing the selection criteria and your Curriculum Vitae to by Friday 8th December 2017.

Monday, November 27, 2017